Free is NEVER Free

Free is never free: Imagine you walk into a store, and a workers approachs you.  They say “Congratulations, we are doing a special promotion and you won.  You can either choose a free $10 gift certificate, or you can spend $7 right now and receive a $20 gift certificate.”  As you read this scenario, what... Continue Reading →

Misreading the Tea Leaves

Misreading the Tea Leaves: Editor’s Note – This article follows a simple format.  The first section is about a fictional company Smart Kitchen and Cindy their CHRO.  This story helps us present real-life situations where biased decision making occurs.  After we introduce a concept through Cindy and her colleagues, we will present the science behind... Continue Reading →

Silence does not equal agreement – How teams fall into the trap of Groupthink

“Unless anyone has any objections…” – Part 1 Groupthink: Cindy was having a really busy Monday morning at Smart Kitchen.  She had just gotten off of the phone with two of her HR managers; one wanted to tell her that one of the company’s top talents had just resigned, and the other wanted to complain... Continue Reading →

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